If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please contact us on our cell or website within 1/2 working days from the delivery date.
For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, and Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe care.
Once we have received your product (7 working days) and it has undergone quality control (2 working days), our team will check back the product and proceed to refund.
It might take different times for different refund methods. Refund of products/ Refund of wallet and refund of cash different method may take different time to refund. For common scenarios, it usually takes 4-5 days for physical payments like COD, and 2-3 days for digital payments like Credit or bKash Payments.